Shipping policy
Where we deliver
We deliver to most addresses across Australia.
For some remote locations, delivery may be made to a local depot for collection. If we’re unable to deliver to your address, we’ll contact you to arrange an alternative.
Dispatch & delivery times
Orders placed before 3pm (Monday–Friday) are dispatched the same day.
Estimated delivery times from dispatch:
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Capital cities: 4–6 business days
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Regional areas: 5–10 business days
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Remote locations: 7–14 business days
Delivery times are estimates only and may vary, especially during peak periods.
Shipping costs
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Free delivery on orders over $150
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Shipping fees apply to orders under $150 (calculated at checkout)
Important delivery information
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Orders may arrive in separate shipments
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Larger items may require delivery scheduling
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Deliveries occur Monday to Friday during business hours
If no one is available to receive the parcel, the carrier may:
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Leave it in a safe place, or
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Arrange redelivery (additional fees may apply)
Responsibility & issues
Risk passes to the customer once the item is delivered.
If your order hasn’t arrived or arrives damaged, please contact us and we’ll help resolve it as quickly as possible.
Customer Support: accounts@solarhotwaterparts.com.au